Oxid Live picks up your customers' calls and chats and answers them from your own information — in Bangla, Banglish or English, whichever they use. When it isn't sure, it says so and hands over to a person.
For any business that answers a phone: shops, clinics, banks, delivery companies, schools, agencies, call centres.
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You'll reach our own assistant — the same one you'd put on your line. Ask what Oxid Live costs, who it's for, how to start. It will tell you it's a bot. Needs a microphone; the call may be recorded.
If customers call or message you with the same questions every day, Oxid Live can take them — a shop, a clinic, a bank, a school. Some of what it handles:
if it's on your signboard, we can answer it
The same assistant, with your knowledge and your rules, on the phone and in chat. Set it up once.
Answers from your FAQ, price list and policies, with the source cited. Matches the customer's Bangla, Banglish or English. Escalates to your team's inbox when it should.
Inbound calls from your number, a button on your site, or a QR on the parcel. Outbound confirmation calls for cash-on-delivery orders, with the customer's answer written back to your order list.
Every recorded call and chat scored against your own checklist — greeting, disclosure, resolution, fatal errors. Per-agent reports without a QA team listening to samples.
No engineer needed for the widget, WhatsApp, or order confirmation. Connecting your own systems needs someone who can share an API address.
Upload your FAQ, price list or policy pages, or paste them in. Name your business and pick a persona.
Paste one line on your site for the widget. Connect WhatsApp and Messenger. Load orders from a CSV, Shopify, WooCommerce or your API.
What the assistant may do alone — change an address, offer a discount — and what goes to a person. It never acts beyond that.
Run ten calls and chats to your own phone. Buy credits with bKash, Nagad, Rocket or a card. Switch it on.
The rules are the product. They are written down, tested, and you can see them in your own audit trail.
Every call opens by saying it is an automated assistant and the call may be recorded. Asked "are you a person?", it answers honestly. Always.
আমি স্বয়ংক্রিয় সহকারী — প্রতিটি কলে প্রথম কথাটাই এটা।No guessed prices, dates or order details. When the answer isn't in your information, it hands over to a person rather than invent one.
আমি নিশ্চিত নই, একজন সহকর্মীকে সংযুক্ত করছি।Conversations are kept as long as you choose, then deleted. Nothing trains our models unless you agree in writing. Our staff can't read your transcripts without a ticket, a reason, and a line in your audit log.
retention 90 days · training off · staff access 0 this monthEvery action with money or customer details passes your approval matrix, not the model's judgement. Every decision is logged with the rule that allowed it.
14:32 · order 4412 · address changed · allowed by: customer verifiedYou pay in advance, in taka, and the balance is spent at these prices on whatever you use. It does not expire.
Website widget, WhatsApp or Messenger. Charged once when a conversation opens; every reply inside it is free.
A cash-on-delivery order confirmed over WhatsApp; the customer's answer is written back to the order.
Inbound and outbound calls in a natural Bangla voice, from the telephony launch. Billed per started 15 seconds.
Every recorded call of your human agents scored against your checklist. Minimum ৳ 2 per call.
A chat transcript scored the same way.
What it costs to confirm one order before dispatch, in Dhaka. The assistant does not miss a call at Eid.
Top up from ৳ 1,000 by bKash, Nagad, Rocket or bank transfer; the balance is ready once we confirm the payment, usually the same working day. Banks and large call centres get a contract with agreed service levels and in-country hosting — hello@oxid.live.